Frequently asked questions

In the cabins

How many people do the cabins sleep?


Each cabin sleeps a maximum of six in a double bedroom, a bunk room and a double mattress cupboard bed (best for children.




Is there room for a cot?


There is room for a travel cot in the main bedroom only. The maximum occupancy of the cabins is 6.




Can I bring my dog?


Unfortunately we do not accept dogs or any other pets.




Do I need to bring pots and pans?


No the cabins are fully equipped, with all the pots and pans you need.




Can I bring a tent and have friends camping by the cabin?


I'm afraid we don't offer camping, just the cabins.









Booking

What time is check in?


Check in is 4.30pm and check out is 9.30am.




Can I request an early check in?


Do call the day before you're due to check in and we'll let you know if we're able to let you arrive early - if we're able to manage it with the other arrivals we'll try and make it happen.




Can I arrive late at night?


We ask people to arrive in daylight hours but we know that's not possible for some people. We operate a self check in so you can arrive late, but we do ask that you let us know and obviously be as quiet as possible so as not to disturb other guests.




How do I book?


You can book online (see the BOOK NOW) button at the top of the page.




Do I have to pay a deposit?


Yes we ask for a deposit to hold your booking and the balance 10 weeks before you stay.




Can I book more than one cabin for friends?


Yes absolutely you can book two or more cabins together. To ensure the cabins are together the order is Spekes Welcombe Northcott Duckpool Hartland




What's the cancellation policy?


If you're unable to use your booking we can offer it for sale on your behalf to reimburse you.